For anyone needing urgent support

If you, or someone else, is in immediate danger call the police on 999. For anyone needing urgent emotional support, you can:

  • Call the Samaritans on 116 123 – their lines are open 24 hours a day.
  • For confidential support or advice, you can call Childline on 0800 1111 – their Counsellors are there to talk about anything that may be worrying you. You can also get support through their website.

To safeguard the welfare of a child, young person or adult

Weekdays, 9.00am to 5.00pm

If you have an urgent concern about the safety or welfare of a child or young person, you should contact London Borough of Waltham Forest’s Multi-Agency Safeguarding Hub

  • Telephone: 020 8493 2310
  •  Email:

For urgent welfare concerns outside office hours (5.00pm to 9.00am weekdays or at weekends)

Please contact the out of hours service:

  •  Telephone 020 8496 3000

Or ‘Ask Us’.

Unlike social services or the police, we are not an emergency safeguarding service. However, if you are worried about your safety or the welfare of a young person you know, there are ways we can help you or your family.

If you or a friend are concerned about your safety, becoming a victim of violence in the community or are worried about abuse, exploitation, and harm from others, we can offer support to find ways to keep you safe.

You might find the answer to your concern in our frequently asked questions.

Alternatively, to speak to one of our team or a Community Volunteer, please contact us.